Returns & Satisfaction Guarantee

Ghirardelli Chocolate Company is committed to providing a high level of customer satisfaction and stands behind the quality of its chocolate products. If a product purchased directly from Ghirardelli or through an authorized retailer in the United States does not meet customer expectations, the company will offer a replacement or a refund. This policy underscores Ghirardelli’s dedication to delivering premium products that reflect the brand’s high standards and meet consumer expectations.

The satisfaction guarantee is valid only for purchases made from authorized sellers within the United States. Products obtained from unauthorized sources, such as unverified online marketplaces or non-authorized retail outlets, are not covered under this policy unless otherwise required by applicable law. The guarantee is intended for the original purchaser only and does not extend to resellers or secondary buyers.

For purchases made through the Ghirardelli website, customers are encouraged to contact the company by email at Ghirardeslli@outlook.com or by calling (626) 479-1504. Requests under the satisfaction guarantee must include specific information such as the order details, product code, “best by” date, and photographs of the product. Submissions should be made within 45 days of the original purchase to ensure timely review and resolution. This helps the company respond efficiently and confirm eligibility for the guarantee.

For items purchased at a Ghirardelli Chocolate Shop, the same contact methods apply. Customers should provide photos of the product, the product code, the “best by” date, and a copy of the original receipt. Claims must also be submitted within 45 days of purchase. These steps allow Ghirardelli to verify that the product qualifies under the satisfaction guarantee and to handle the claim appropriately.

If a product was purchased from another authorized Ghirardelli retailer and returning it to that location is not possible, customers can submit their request using the same email or phone contacts. They should include details about the purchase location, date, product code, and “best by” date, and may be asked to provide proof of purchase, images of the product or packaging, or other relevant documentation. Customers are responsible for any shipping costs associated with providing proof of purchase.

Ghirardelli reserves the right to review all submissions and request additional verification as needed. Claims may be denied if there is suspicion of fraud or misuse of the guarantee. The company may modify or discontinue the satisfaction guarantee at any time without prior notice. Customers who are unsure whether a seller is authorized to sell Ghirardelli products are encouraged to contact the company directly for clarification. This policy ensures that customers have access to high-quality products and a clear, reliable process for resolving any concerns related to their purchase.