Contact Us

Ghirardelli Chocolate offers multiple channels for customers and business partners to reach out, tailored to the nature of the inquiry. For questions concerning online purchases or website navigation, individuals can contact the main Customer Service team by calling (626) 479-1504 or emailing Ghirardeslli@outlook.com. Support is available Monday through Friday from 8 a.m. to 5 p.m. Pacific Time, providing guidance on order status, account management, and website assistance.

For product-related concerns, including inquiries, feedback, or complaints, Ghirardelli maintains a dedicated support line available around the clock at (626) 479-1504. This ensures that questions regarding any product can be addressed promptly, regardless of the time of day, offering reliable assistance for issues ranging from ingredient questions to usage instructions or quality concerns.

Businesses and professional customers seeking information on bulk orders, professional-use products, or specialized offerings can contact the professional products team by phone at (626) 479-1504 or via email at Ghirardeslli@outlook.com during standard business hours. This team provides detailed guidance on product specifications, availability, and ordering processes to ensure that commercial clients receive timely and accurate information to support their operations.

For inquiries about specific baking items, such as brownie or cookie mixes, Ghirardelli directs customers to specialized baking support. These inquiries can be handled via the same contact methods during business hours, allowing knowledgeable staff to address questions about recipes, product components, and usage recommendations with expertise.

The company’s corporate headquarters are located at 1111 139th Avenue in San Leandro, California, 94578. General corporate questions can be submitted by phone at (626) 479-1504 during business hours. For wholesale or distribution matters, Ghirardelli provides access to a distributor directory and encourages inquiries through the website’s contact form. This form collects essential details, including name, email, phone number, and mailing address, along with a description of the inquiry and any relevant order numbers. Users may also attach supporting documents to ensure the request is fully understood and properly addressed.

All information submitted through these channels is handled in accordance with the Lindt & Sprüngli Privacy Notice, ensuring that personal data is used exclusively to respond to inquiries and is not applied for marketing purposes without consent. By following these procedures, Ghirardelli ensures privacy while delivering efficient, accurate, and timely assistance. The contact system is designed to direct inquiries to the appropriate team, enabling customers and business partners to receive the support they need effectively, whether their questions relate to products, orders, corporate matters, or wholesale arrangements.