Accessibility Statement

Ghirardelli Chocolate is dedicated to creating a digital environment that is accessible and inclusive for all users. The company strives to ensure that everyone, regardless of physical ability or technology used, can navigate and utilize its websites and online services with ease. To achieve this, Ghirardelli follows established accessibility guidelines, including the Web Content Accessibility Guidelines (WCAG) from the World Wide Web Consortium (W3C), as well as other relevant regulations designed to promote equal access.

To strengthen these efforts, Ghirardelli has collaborated with Level Access, a leading provider of digital accessibility solutions. This partnership leverages the expertise of accessibility professionals, including those with lived experience of disabilities, to assess and enhance the usability of Ghirardelli’s digital platforms. By working closely with experts, the company ensures that its websites and online tools meet recognized accessibility standards and reflect current best practices.

Accessibility is integrated into the design and development of Ghirardelli’s digital services from the outset. The company emphasizes proactive planning and ongoing improvements rather than treating accessibility as an afterthought. This includes implementing technical solutions, optimizing workflows, and continuously evaluating online content to remove barriers and enhance the experience for users with diverse needs. Features such as keyboard navigation, screen reader compatibility, and descriptive alternative text for images are standard elements of these efforts.

Ghirardelli recognizes that maintaining accessibility is an ongoing process. Regular reviews, updates, and testing are conducted to ensure that digital platforms remain user-friendly and inclusive. Feedback from site visitors and customers plays a vital role in this process, helping the company identify areas for improvement and respond to accessibility challenges in a timely manner. Users encountering difficulties or with suggestions can contact Ghirardelli’s Consumer Service team via email or phone, and all submissions are carefully considered to guide enhancements.

Beyond technical compliance, Ghirardelli views accessibility as part of its larger commitment to diversity, equity, and inclusion. By embedding accessibility principles into its digital initiatives, the company aims to provide equitable access to information, services, and opportunities online. This approach ensures that every user can interact with Ghirardelli’s platforms confidently and effectively. Through continuous evaluation, collaboration, and attention to user experience, Ghirardelli Chocolate works to maintain a digital environment that is both inclusive and practical, creating an online space that supports engagement, usability, and meaningful participation for all visitors.